We care & are here to help you

Too sick or busy to drop by our clinic?

Getting yourself treated & medicated on time is important. As part of our initiative to provide better service & care to our patients, we are now providing Teleconsult & Medication Delivery service to your doorstep.

Teleconsult

Medication Delivery

Teleconsultation Booking Form

Full Name *

NRIC/FIN No./Passport No. *

Contact Number *

Email *

Date & Time of Appointment *

Date of Birth (DD/MM/YY) *

Any drug allergies? *

YesNo

Delivery address *

Please acknowledge before proceeding

I have taken note of the conditions suitable for teleconsultation, and am keen to proceed. I acknowledge that I will not receive any refund should my condition be deemed unsuitable for teleconsultation.My device has audio and video functions, with functional internet access.I have registered my details as per my official ID (whether passport / NRIC etc), and have a valid photo identification document for identity verification during the tele consult.By proceeding with this booking I hereby agree to the terms and conditions and acknowledge that I understood the medical disclaimer for teleconsultation.

Thank you! Your submission has been received!

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Table of Contents

1 Our Teleconsultation hours

2 How to set an appointment with our doctor?

3 What are the consultation fees like?

4 What are the delivery hours?

5 Terms and conditions

6 Medical Disclaimer for Teleconsultation services

Our Teleconsultation hours

Mondays to Fridays

Please provide us with:

For morning consultation 10am to 12pm
For afternoon consultation 2pm to 4pm

There will be no Teleconsult & Delivery services on weekends & public holidays.

How to set an appointment with our doctor?

Step 1: Contact us via WhatsApp or fill in the Teleconsultation Booking Form

Please provide us with:

i. Your full name
ii. NRIC
iii. Date of Birth (DD/MM/YY)
iv. Contact number
v. Any drug allergies
vi. Date & time of appointment
vii. Delivery address

BOOK via whatsapp

teleconsultation booking form

Step 2: We will contact you to request a copy of your ID for verification purposes, then proceed to register and book your teleconsult appointment slot with our doctor.

Step 3: Payment for consultation fees via Plato Pay has to be made before the teleconsult, after which we will issue you an invoice after payment for the final bill.

(Inclusive of additional surcharges, medications & delivery fees)

Step 4: After we have received your payment, we will secure the appointment slot for you.

Step 5: You will receive an email invite one day in advance or on the day of the appointment.

Step 6: Please follow the link sent to you & join in the tele consult on the day of the appointment

Step 7: We will deliver medication to your doorstep after final payment has been made at the end of the Teleconsult. Medical leave (if any) will be sent via email as well.

What are the consultation fees like?

Consultation Fees without medication — $20 (Before GST)

Capped at max 10 mins — To be paid upfront before the tele consult via Plato Pay

* Additional charges of SGD 10 applies for every additional 10 mins of consultation, final bill with Delivery & Medication Fees to be paid by patient separately via Plato Pay after end of teleconsult

Delivery Charges

Depending on your medications, there will be a prescription charge of $15 for repeat prescriptions.

Teleconsult & Medication Delivery

We are offering Artisan Health Clinic Teleconsult. This teleconsult service allows our current patients and new patients to connect with our doctors during clinic operating hours for non-emergency consults.

After assessment and consultation, we will also delivery your medications straight to your doorstep!

What are the delivery hours?

Your medication will be delivered based on:

For morning consultation 10am to 12pm: Delivery services will be between 3pm to 6pm

For afternoon consultations 2pm to 4pm: Delivery services will be on next working day 9am to 1pm

* There will be no Teleconsult & Delivery services on weekends & public holidays.
* Surcharge applies to delivery to Sentosa areas

Terms and Conditions

This service is only for patients with a valid ID (NRIC, EP, SP, passport holders) in Singapore.
A request should not contain controlled drugs or highly temperature-sensitive drugs. Additional charges for bulky and heavy items apply.
A softcopy of the invoice of the service & purchase (inclusive of consultation & prescription fee & delivery charges) will be sent via WhatsApp or email to the patient and payment needs to be made prior to delivery.
Damaged goods to be reported within 24 hours of delivery for an exchange of goods. No exchanges will be allowed 24 hours after delivery.
There will be no refunds or arrears allowed.
There must be a minimum fee of $50.00 If the minimum is not met, an $10 surcharge will be applied.
Medications will not be delivered if the final bill has not been paid by the patient.

Medical Disclaimer for Teleconsultation Services

Teleconsult services are used for common or non-urgent medical issues.

These common presenting complaints include, but are not limited to:

Acute URTI eg. cough, runny and sore-throat
Headache
Rashes and skin conditions
Musculoskeletal aches and strain
Gastrointestinal problems eg. diarrhoea, gastric discomfort, bloating etc.
Stable chronic conditions, medication refilss etc.
Women's health eg. menstrual cramps / disorders, contraception etc.

Teleconsult services are not suitable for any emergency symptoms or complex / persistent symptoms.

Examples of conditions NOT suitable for teleconsultation are (not limited to):

Chest pain, shortness of breath, seizures, sudden onset weakness / numbness / slurred speech
Any injuries eg. deep / bleeding wounds, suspected fractures, severe pain
Repeated consultations for the same condition without improvement eg. persistent flu symptoms, any fever longer than 3 days duration
Repeated medication refills without recent physical consult
Abdominal pain with fever
First onset dizziness or loss of balance
Chronic conditions with poor control or no recent blood tests

Patient Particulars

Note

Teleconsultation

We care & are here to help you

Too sick or busy to drop by our clinic?

Teleconsultation Booking Form

1

Our Teleconsultation hours

2

How to set an appointment with our doctor?

3

What are the consultation fees like?

4

What are the delivery hours?

5

Terms and conditions

6

Medical Disclaimer for Teleconsultation services

Our Teleconsultation hours

Mondays to Fridays

How to set an appointment with our doctor?

Step 1: Contact us via WhatsApp or fill in the Teleconsultation Booking Form

Step 2: We will contact you to request a copy of your ID for verification purposes, then proceed to register and book your teleconsult appointment slot with our doctor.

Step 3: Payment for consultation fees via Plato Pay has to be made before the teleconsult, after which we will issue you an invoice after payment for the final bill.

Step 4: After we have received your payment, we will secure the appointment slot for you.

Step 5: You will receive an email invite one day in advance or on the day of the appointment.

Step 6: Please follow the link sent to you & join in the tele consult on the day of the appointment

Step 7: We will deliver medication to your doorstep after final payment has been made at the end of the Teleconsult. Medical leave (if any) will be sent via email as well.

What are the consultation fees like?

Consultation Fees without medication — $20 (Before GST)

Delivery Charges

Teleconsult & Medication Delivery

What are the delivery hours?

For morning consultation 10am to 12pm: Delivery services will be between 3pm to 6pm

For afternoon consultations 2pm to 4pm: Delivery services will be on next working day 9am to 1pm

Terms and Conditions

Medical Disclaimer for Teleconsultation Services

Our Screening Packages

Covers The Following:

Thyroid

Haematology

Cholesterol

Diabetes

Heart & Lungs

Liver

Kidney

Clinical Assessment

Blood Tests

Heart & Lungs

Urine Test

Cytology

Detect any underlying health conditions.

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